Partner case study
The Sacramento River Cats Case Study | Authvia
Authvia

Triple-A baseball team, The Sacramento River Cats, set out to raise $5,000 over the holiday season to support Feed the Valley Food Bank. The campaign’s rapid growth caused the following challenges:

  • Limited staff couldn’t keep up with the volume of donation pledges
  • Input errors and workflow slowdown from over-the-phone payments
  • Potential frustration for donors and employees

By integrating our versatile TXT2PAY® solution through the Zipwhip platform, the River Cats were able to customize a new channel to accept donations—allowing donors to text “single,” “double,” “triple,” or “homerun” to initiate a payment request for a $10, $20, $30, or $50 donation, respectively.

Thumbs up

Results via Authvia:

  • The River Cats exceeded their donation goal
  • Over 40% of donations came directly from TXT2PAY®
  • Eliminated PCI risk
  • Increased operational efficiency and customer experience satisfaction

“Donors have that one notification & one touch payment. It is so simple for donors to participate.”

Justice Hoyt 
Director of Ticket Sales

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