Accelerating Cash Flow by 64% Through Integrated Payment Automation

How Environmental Pest Service Reduced Average Payment Time from 22 Days to 8 Days with Authvia

Environmental Pest Service (EPS), one of the nation’s largest pest control providers, was looking for a better way to modernize accounts receivable, improve the customer payment experience, and reduce the administrative burden of collecting payments.

By integrating Authvia with PestPac by WorkWave, EPS automated payment requests, accelerated cash flow, and transformed a traditionally manual accounts receivable process into a faster, more efficient digital payment experience. 

The Challenge: Manual Collections Slowing Cash Flow

Before implementing Authvia, EPS relied heavily on cash and check payments, requiring significant manual effort to collect and reconcile customer payments.

Customers typically paid an average of 22 days after service, leaving the business carrying outstanding receivables while administrative staff spent valuable time managing payment collection. Accepting cash also introduced additional operational complexity and theft risk.

“We wasted too much time, energy, and effort on dealing with payments. We were still providing service to customers on credit, while also accepting cash, which carried a big administrative burden and theft liability.”

— David Bradford, Chief Financial Officer, Environmental Pest Service

EPS needed a solution that would:

• Accelerate payment collection
• Automate accounts receivable workflows
• Eliminate manual payment processing
• Improve convenience for customers
• Allow employees to focus on growth rather than collections

The Solution: Integrated Payment Requests Inside Existing Workflows

Authvia integrated directly with EPS’s PestPac platform, enabling automated payment requests through text while synchronizing payment activity directly with its business management system

Rather than relying on manual invoicing and payment follow-up, payment requests are automatically delivered after service completion, allowing customers to securely authorize payments.

The Results: Faster Payments. Greater Efficiency.

The impact was immediate.

Key Outcomes

• 64% of SMS-enabled customers pay up to 10 days early
• Eliminated cash handling and its associated security risks
• Automated time-consuming accounts receivable processes

With payment requests sent immediately after service completion, customers pay sooner, improving cash flow while creating a more convenient payment experience.

The increased efficiency also enabled EPS to support significant business growth without increasing administrative staffing.

A Better Experience for Customers and Employees

For EPS, the transformation wasn’t only about faster payments—it was about making business easier for everyone.

Customers gained a simple, mobile-first payment experience, while employees spent less time chasing payments and more time serving customers.

“Our company’s #1 goal is to provide consumers the ability to do business with us in an easy, convenient way. Our #2 goal is to allow our employees to work in a convenient and efficient way. Using Authvia to allow our customers to pay via text achieved both of those goals.”

— David Bradford, Chief Financial Officer, Environmental Pest Service

Ready to Accelerate Your Cash Flow?

Whether you’re looking to reduce DSO, automate accounts receivable, or create a better payment experience for your customers, Authvia helps businesses modernize payment collection without disrupting existing workflows.

Contact the Authvia team at sales@authvia.com to get started.