AuthVia Improves Call Center Efficacy and Security with TXT2PAY

Speed up call center payments and stay in PCI compliance.

Problem:

Call centers frequently receive calls from consumers who would like to make a payment against their account. This puts call centers in a precarious position where they want to provide a good customer experience, but would prefer to minimize their PCI compliance burden.

Solution:

Call Centers can easily speed up payment related calls and reduce PCI compliance by embedding the TXT2PAY web component in their console. When a consumer calls in, the rep can simply send a payment request and provide the consumer with instructions for taking payment. The call center rep will never be in possession of card data, and the successful payment information can be automatically applied to the customer’s account.

Products Used:

• Payment Request Web Component
• Webhooks
• Token Sync (Optional)