In today’s challenging collections environment, 1st and 3rd party agencies are under mounting pressure to increase recovery rates while reducing overhead and maintaining compliance. Traditional methods, relying heavily on call centers and manual workflows,are proving inefficient, costly, and increasingly ineffective as consumer behavior shifts toward digital-first engagement. Enter Authvia’s Managed Services, a purpose-built solution designed to help collections firms drive faster recoveries through batch billing, compliant messaging, and mobile-first payments, all without increasing internal resources.
The Problem with Traditional Collections Workflows
The collections industry has long relied on outbound calling as its primary channel. But with call screening, regulatory pressure, and changing communication preferences, this method is losing efficacy. High volumes of unconnected calls and manual follow-ups drag down agent productivity and extend the time it takes to collect outstanding balances.
Compliance is another growing challenge. As regulations evolve around the use of voice, SMS, and email, it’s becoming harder for collections teams to scale outreach without risking violations.
A Smarter Path: Automating Outreach with Batch Messaging
Authvia’s Managed Services allow collections agencies to offload time-consuming billing and messaging workflows through a secure, fully managed platform. Using batch billing, agencies can upload thousands of records at once, complete with balance information, due dates, and unique tokens, triggering compliant messaging workflows that automatically deliver pay-by-text links to consumers.
These messages are built for conversion. Consumers receive secure payment prompts on their mobile devices, without needing to log into a portal or speak with an agent. The result is a frictionless, immediate opportunity to resolve their balance on their terms, on their timeline.
Built-In Compliance, Simplified Oversight
Navigating the complex compliance landscape is critical in collections, and Authvia doesn’t leave anything to chance. Our platform supports TCPA, FDCPA, and Reg F-compliant workflows with consent tracking, opt-out management, and time-of-day restrictions baked in.
With managed dunning services, clients don’t have to worry about crafting their own outreach cadences or tracking message eligibility. Everything is handled for them, with the flexibility to customize sequences or integrate their own compliance policies.
Tokenized, Mobile-First Payments That Convert
Unlike traditional payment portals or IVR systems, Authvia’s tokenized pay-by-text experience delivers a secure payment path directly into the consumer’s messaging app. Every link is unique, PCI-compliant, and designed to keep cardholder data off your systems, dramatically reducing compliance risk and processing costs.
Mobile-first engagement doesn’t just improve the experience; it boosts results. Agencies using Authvia’s platform see reduced days sales outstanding (DSO) and higher right-party contact (RPC) rates, all while freeing agents to focus on higher-value tasks.
Faster Recoveries Without Growing Your Team
With collections automation, agencies can scale their recovery efforts without increasing headcount or retooling infrastructure. Authvia’s Managed Services work alongside your existing CRM, merchant account, or collection software, meaning there’s no need for deep development or system changes.
You provide the data,we handle the delivery, compliance, and follow-up. It’s a modern collections approach that’s proactive, scalable, and results-driven.
Start Collecting Smarter
In an industry where every day and dollar counts, collections agencies can’t afford to rely on outdated systems or labor-heavy processes. Authvia’s Managed Services give you the tools to automate at scale, comply with confidence, and collect payments faster, all with minimal operational lift.
Whether you’re handling consumer debt, healthcare collections, or commercial receivables, Authvia’s platform adapts to your workflow and helps you recover more, with less effort.
Ready to accelerate your collections strategy? Contact us today to see how Authvia can transform your recovery performance.
