In today’s fast-paced healthcare environment, patient care isn’t the only area under strain, billing departments are facing a crisis of their own. From increasing Days Sales Outstanding (DSO) to overwhelmed administrative staff and outdated systems, healthcare organizations are struggling to keep up with the demands of revenue cycle management.
Behind the scenes, billing teams are stuck chasing payments, managing confusing patient portals, and dealing with compliance challenges. The result? Burnout, inefficiency, and lost revenue.
But it doesn’t have to be this way.
The Hidden Stress Behind Healthcare Billing
Even the most advanced hospitals and private practices rely on outdated, manual processes for patient billing. Aftercare invoices are sent by mail or email, follow-ups require manual calls, and payments often trickle in over weeks if they arrive at all. This creates mounting pressure on billing teams who are already understaffed and juggling multiple systems.
Patients don’t fare much better. Many don’t recognize or trust mailed bills. Portals often require logins and passwords they’ve long forgotten. For time-strapped patients, even opening a bill can be delayed by days, leading to missed payments and more back-end follow-up.
Consider the numbers:
- The average DSO in healthcare is now over 45 days, a full two weeks longer than the recommended benchmark.
- Nearly 30% of patient payments go uncollected due to lack of follow-through.
- Administrative costs related to billing now consume over 25% of healthcare operating budgets.
This model is not sustainable. And worse, it’s affecting the bottom line.
A New Approach: Text-Based, HIPAA-Compliant Billing
What if you could meet patients where they already are—on their mobile devices—and turn every interaction into an opportunity to close the loop?
That’s where Authvia’s Managed Services and TXT2PAY® platform comes in. Our solution is built specifically for healthcare providers that need to simplify billing, reduce overhead, and accelerate collections, without adding more staff or complexity.
How It Works:
- Automated Batch Billing: Upload a list of patients, balances, and due dates. We handle the rest—from message generation to delivery and follow-up.
- HIPAA-Compliant Text Messaging: Patients receive a secure, personalized text with their payment request—no app, no portal, no password required.
- Real-Time Payments: Payments are made instantly via a secure, PCI-compliant link embedded in the text.
- Built-In Reminders: Gentle nudges are automatically sent to patients who haven’t paid, improving follow-through without increasing admin workload.
All of this happens without exposing card data, and every interaction is logged for auditability and compliance.
Real Results, Real Fast
Healthcare clients who use Authvia’s managed batch billing services have seen:
- A 40% reduction in DSO within the first two billing cycles
- Over 70% of patients responding to the first payment request
- Fewer support calls, as patients find text-based billing easier and faster than traditional portals
Plus, your billing team finally gets the relief they need, with less time spent dialing, mailing, or troubleshooting login issues.
Why Now?
With rising costs, shrinking margins, and increasing patient payment responsibility, healthcare providers can’t afford to keep using inefficient billing practices. The shift to mobile-first engagement is happening across every industry and healthcare is no exception.
Patients want billing that feels like the rest of their digital lives: fast, secure, and easy. Providers want a way to get paid faster without compromising compliance or overburdening their staff.
Authvia delivers both.
Ready to Simplify Your Healthcare Billing?
Discover how Authvia’s managed batch billing services can transform your revenue cycle, from burned out to fully optimized. Reach out today to see how easy it is to get started.
