Modernizing Patient Billing Across a Multi-Practice Healthcare Network

How American Vision Partners Automated More Than 100,000 Patient Payment Requests with Authvia

As one of the nation’s largest ophthalmology management organizations, American Vision Partners supports more than 180 physicians across 137 locations throughout Arizona, Texas, New Mexico, and Nevada. As the organization continued to grow, it needed a secure, scalable way to modernize patient billing while reducing the administrative burden of paper statements and manual payment processing. 

By implementing Authvia’s patient payment platform, American Vision Partners automated payment requests, accelerated collections, and delivered a secure, branded payment experience across every practice in its network.

The Challenge: Scaling Patient Billing Without Increasing Administrative Work

Managing patient billing across more than 100 locations presented significant operational challenges.

American Vision Partners relied heavily on paper statements and manual payment processing, creating unnecessary costs, delayed payments, and administrative work for staff. At the same time, the organization needed to maintain the highest standards of security, PCI compliance, and patient trust.

The team needed a solution that would:

• Replace paper billing with digital payment requests
• Automate patient payment communications across multiple practices
• Maintain each practice’s individual branding
• Protect sensitive payment data
• Integrate seamlessly with existing billing workflows

The company needed a platform that could:

• Improve visibility across sales, production, and finance
• Scale with business growth
• Integrate accounting directly with Salesforce
• Support custom manufacturing billing workflows
• Automate accounts receivable processes

The Solution: Automated, Secure Patient Payment Requests

Authvia implemented an automated payment workflow that allows American Vision Partners to securely send branded payment requests directly to patients.

Payment files are securely transmitted to Authvia, which automatically delivers personalized payment requests for upcoming appointments and outstanding balances. Once payments are completed, transaction results flow directly back into American Vision Partners’ billing systems, creating a streamlined, closed-loop payment process.

Every payment experience is white-labeled for each individual practice. From the text message and payment page to secure digital wallets, patients see the branding they already recognize and trust—creating a consistent experience across the organization’s network. 

The Results: Faster Payments at Enterprise Scale

Since implementation, American Vision Partners has transformed its patient payment operations.

Key Outcomes

• Reduced reliance on paper billing and mailed statements
• Improved cash flow through faster payment collection
• Lower administrative workload through automated payment processing

Rather than waiting days—or even weeks—for mailed payments to arrive and be processed, patients now complete payments in a median of just seven hours after receiving a secure payment request. The result is faster cash flow, reduced administrative follow-up, and a significantly better patient experience.

Security Built for Healthcare

For American Vision Partners, protecting patient information was just as important as improving operational efficiency.

Authvia tokenizes and encrypts payment data using industry-leading security standards, ensuring cardholder information never resides within American Vision Partners’ systems. This reduces PCI scope while allowing patients to securely save payment methods for future visits and complete transactions with confidence.

A Collaborative Partnership

The speed of implementation and flexibility of the Authvia team helped American Vision Partners begin realizing value almost immediately.

“American Vision Partners was first introduced to Authvia in June. The implementation process was remarkably fast, and working with the Authvia team was a very personal experience—they were highly responsive and quick to refine the integration to meet our specific needs. By the first week of July, we were already sending payment links to patients.”

— Raju Patel, VP of IT Applications and Data Management, American Vision Partners

Ready to Modernize Patient Billing?

Whether you’re looking to replace paper statements, automate patient billing, or improve collections across multiple locations, Authvia helps healthcare organizations deliver secure, branded payment experiences that improve both operational efficiency and the patient experience.

Contact the Authvia team at sales@authvia.com to get started.