Getting Paid Before the Customer Hangs Up the Conversation

How Vespa Brooklyn Collected More Than $4,000 on Day One While Streamlining Customer Communication with Authvia

For a busy dealership, every customer interaction matters. Whether servicing a scooter, collecting payment for seasonal storage, or closing a sale, speed and convenience directly impact both customer satisfaction and cash flow.

Vespa Brooklyn, one of New York’s premier dealerships, needed a faster, more secure way to communicate with customers and collect payments without relying on phone calls, voicemails, or manual credit card entry.

By implementing Authvia TXT2PAY®, the dealership transformed its service workflow—making it easier for customers to pay while allowing employees to spend more time serving customers instead of chasing payments.

The Challenge: Too Many Phone Calls, Too Much Payment Friction

Like many service-based businesses, Vespa Brooklyn depended heavily on phone calls to notify customers that repairs were complete and collect payment.

The process created unnecessary delays.

Service advisors often called customers only to leave voicemails, beginning an extended game of phone tag. Once customers returned the call, employees still had to manually collect credit card information over the phone before work orders could be closed.

The dealership experienced similar challenges with its seasonal winter storage program. Every month, staff manually contacted dozens of customers to collect recurring storage payments—a repetitive, time-consuming process that pulled employees away from higher-value work.

Vespa needed a better way to:

• Eliminate manual payment collection over the phone
• Reduce missed customer communications
• Collect payments securely
• Speed up service completion and cash collection
• Improve the overall customer experience

The Solution: Conversation to Payment in One Seamless Experience

With Authvia, Vespa integrated secure payment requests directly into its existing customer text conversations.

Instead of calling customers when service was complete, advisors simply sent a text update followed immediately by a secure payment request.

Customers could pay in seconds from their mobile device without downloading an app, logging into a portal, or reading credit card information over the phone.

For recurring winter storage customers, the experience became even simpler. Returning customers could securely complete payments using their stored payment method, making monthly billing nearly effortless.

The Results: Faster Payments, Greater Efficiency

The impact was immediate. 

Key Outcomes

• Collected more than $4,000 in service payments on the first day using TXT2PAY®
• Eliminated most payment-related phone calls
• Reduced time spent collecting recurring winter storage payments
• Improved communication between service advisors and customers
• Accelerated cash flow by collecting payment immediately after service completion
• Increased customer satisfaction through a simple mobile payment experience

“In the first day of using TXT2PAY, we had collected $4,000+ in service payments. This allowed us to close out the job and move on to the next one, which was never possible in the past. The job was done, and we were paid.”

— Andrew Hadjiminas, President & CEO, Vespa Brooklyn

Customers quickly embraced the new experience.

Instead of interrupting their workday with phone calls or navigating payment portals, they could simply receive a text, review the request, and pay within seconds.

As one customer told the Vespa team:

“Hey, that was really easy! Super cool, thank you!”

Beyond Payments: Better Customer Experiences

TXT2PAY® didn’t just simplify payment collection—it transformed how Vespa communicated with customers throughout the service lifecycle.

Service advisors now provide updates via text, answer customer questions more efficiently, and request payment in the same conversation once work is complete.

The result is a smoother experience for customers, fewer interruptions for employees, and a workflow that keeps vehicles moving through the shop faster.

Ready to Modernize Your Payment Experience?

Whether you’re collecting service payments, recurring invoices, deposits, or seasonal billing, Authvia helps businesses get paid faster through secure, mobile-first payment experiences that customers already know how to use.

Contact the Authvia team at sales@authvia.com to get started.