Simplifying Veterinary Checkout with Mobile Payments

How PetVet365 Transformed Patient Pickup and Made Mobile Payments Its Primary Payment Experience with Authvia

For veterinary practices, exceptional care doesn’t end when the appointment does. The checkout experience is often the last interaction a pet owner has with the clinic—and one of the busiest parts of the day.

PetVet365, a growing veterinary practice with 39 locations, wanted to eliminate payment bottlenecks, simplify client communication, and create a faster, more convenient checkout experience.

By implementing Authvia TXT2PAY®, the practice transformed its payment workflow—allowing clients to securely pay by text before pickup while enabling staff to spend more time caring for patients and less time processing payments.

The Challenge: Busy Pickup Hours Created Checkout Bottlenecks

Like many veterinary practices, PetVet365 experienced a daily surge of customer pickups near the end of the business day. As pet owners arrived to collect their pets after work, front desk staff were responsible for identifying customers, collecting payment information, processing transactions, and completing patient checkout—all within a short window of time.

Before Authvia, every pickup required multiple manual steps. Staff frequently left the front desk to retrieve payment information from customers waiting outside, returned inside to process the transaction, and then went back to complete the pickup. The repetitive process slowed operations and created unnecessary delays for both employees and clients.

The practice had also evaluated other text-based payment solutions but found they created additional friction by sending payment requests from phone numbers different from the clinic’s primary business line. Customers often questioned whether payment requests were legitimate, resulting in additional calls and slower payment completion.

PetVet365 needed a solution that would:

• Simplify patient checkout
• Eliminate manual payment collection
• Reduce front desk workload during peak pickup hours
• Keep payments within existing customer conversations
• Deliver a faster, more convenient client experience

The Solution: One Conversation from Patient Updates to Payment

Already using Zipwhip as its primary client communication platform, PetVet365 implemented Authvia to add secure payments directly into the same text conversations clients already trusted.

Rather than waiting until clients arrived to collect payment, staff now send secure payment requests before pickup. Customers receive a payment request by text and can complete payment in seconds from their mobile device—without downloading an app or logging into a payment portal.

Returning clients enjoy an even faster experience. Customers with a payment method already on file can securely complete payment with a simple confirmation, making routine appointments and follow-up visits even more convenient.

Saved messaging templates also allow staff to send payment requests and common customer communications in seconds, reducing repetitive administrative work during the busiest parts of the day.

The Results: Faster Checkout, Happier Clients

Today, Authvia has become PetVet365’s primary payment method for general appointments as well as pre- and post-surgical services.

Key Outcomes

• Established TXT2PAY® as the practice’s primary payment method
• Eliminated manual payment collection during patient pickup
• Enabled customers to pay before arriving to collect their pets
• Reduced checkout bottlenecks during peak pickup hours
• Improved operational efficiency through reusable payment templates
• Simplified repeat payments with securely stored payment methods
• Delivered a faster, more convenient payment experience for clients

By moving payment collection ahead of patient pickup, PetVet365 has streamlined one of the busiest parts of its day while giving clients the flexibility to pay whenever it’s most convenient.

Why PetVet365 Chose Authvia

“We worked with a partner early on as a prime way of communicating with our clients via text. So being able to add that payment piece inside the same communication stream is just a no brainer.

As soon as I saw the email about Authvia, I said, ‘We’ve got to do this.’ I was hoping it would end up being as good as it sounded—and it absolutely has been.”

— Andrea Johnson, DVM, Owner

Better for Clients. Better for Staff.

Authvia has become an integral part of PetVet365’s daily operations, allowing payment requests, customer communication, and payment confirmations to happen within a single conversation.

Instead of interrupting workflows with manual payment collection, staff can focus on delivering exceptional patient care while clients enjoy a simple, secure, mobile-first payment experience.

The result is a smoother checkout process, more efficient operations, and a better experience for everyone involved.

Ready for a Modern Payment Experience?

Whether you’re looking to streamline patient checkout, reduce front desk workload, or create a better payment experience for your customers, Authvia helps businesses get paid faster through secure, mobile-first payment experiences that fit naturally into existing customer conversations.

Contact the Authvia team at sales@authvia.com to get started.