USE CASE

WARRANTY REIMBURSEMENT PAYOUTS

The Challenge

Manual Warranty Reimbursements Slow Down Satisfaction

Warranty claims and reimbursements often involve time-consuming paperwork, legacy systems, and slow disbursement cycles. This leads to frustrated customers, increased support volume, and operational inefficiencies.

Slow Disbursement Processes

Manual reviews and outdated systems create delays in sending funds back to customers.

Lack of Visibility

Customers and vendors are left in the dark about reimbursement timelines and payment status.

High Operational Cost

Managing reimbursements through phone support, checks, or portals drains time and resources.

Risky Data Practices

Collecting bank or card info manually opens the door to compliance and security issues.

the solution

Frictionless, Secure Payouts for Warranty Claims

Authvia simplifies warranty reimbursement workflows with secure, tokenized payments delivered through messaging channels like SMS or RCS. Customers receive, confirm, and collect reimbursements faster, with real-time visibility and minimal back-office effort.

How It Works:

Trigger Reimbursement Notification

Automatically send a message when a warranty claim is approved, prompting the recipient to confirm the payout method.

Send Funds Immediately

Once confirmed, disburse warranty reimbursements directly through your connected payment processor.

Collect Payment Details Securely

Tokenized flows allow customers to provide card, ACH, or wallet info without exposing sensitive data.

Track and Automate

Monitor status updates, payment confirmation, and automate reminders if information is incomplete.

Results That Matter

Faster Reimbursements

Resolve claims and send payments in hours instead of weeks.

Lower Support Burden

Fewer calls and emails about reimbursement status or delays.

Higher Customer Satisfaction

Fast, transparent refunds build loyalty and trust.

Secure & Compliant

Tokenized payment data minimizes PCI scope and security risk

Modernize Your Payments with Authvia

Faster transactions, higher conversions, and a seamless customer experience, all through the power of text.