USE CASE

Surcharges Or Location-Based Fees Collection

Collect Extra Fees Seamlessly with Mobile-First Messaging

The Challenge

Managing Variable Surcharges and Location-Specific Fees

Businesses often need to collect additional charge such as delivery surcharges, out-of-area fees, tolls, or facility access charges, but traditional methods create friction. Customers are forced to call in, log into portals, or pay in person, slowing down operations and increasing the risk of delayed or missed payments.

Manual Fee Collection

Staff must chase customers for additional charges, creating inefficiency and lost revenue.

Customer Confusion

Unexpected fees can cause frustration if not clearly communicated with an easy payment option.

Limited Payment Flexibility

Collecting small or one-off fees is cumbersome without an app-free digital solution.

Revenue Leakage

When surcharges are delayed or overlooked, revenue is lost and operational costs rise.

The Solution

Instant, Location-Aware Fee Collection via Messaging

Authvia enables businesses to send secure, branded payment requests for surcharges or location-based fees via SMS, RCS, or email. Customers can review and pay instantly with a single tap, removing friction and accelerating revenue collection.

How It Works:

Trigger Fee Request

When a surcharge or location-based fee is identified, a secure pay link is sent to the customer via text or email.

Customer Pays Instantly

Customers tap the link to pay securely, without logging into portals or downloading apps.

Automated Confirmation & Reporting

Payments are recorded in real time, with confirmations sent to both customer and staff.

Streamlined Operations

Reduce manual follow-up and maintain compliance while improving the customer experience.

Results That Matter

Faster fee collection

Capture additional revenue as soon as charges are applied.

Improved customer experience

Transparent, mobile-first payments reduce disputes and confusion.

Operational efficiency

Minimize staff time spent on manual outreach and collections.

Increased revenue reliability

Ensure all location-specific fees are collected without delay.

Modernize Your Payments with Authvia

Faster transactions, higher conversions, and a seamless customer experience, all through the power of text.