USE CASE

Secure Payment Link via Phone Support (IVR)

Eliminate PCI Risk and Speed Up Payments with Link-Based Phone Support

The Challenge

Taking Payments Over the Phone Is Costly and Risky

Many businesses still accept payments over the phone through live agents or IVR systems. This not only ties up call center resources but also puts your organization at risk of PCI violations. Customers dislike reading card numbers aloud, agents spend unnecessary time handling payments, and overall customer trust and efficiency suffer.

PCI Scope and Compliance Burden

Having agents or IVR systems handle card data directly keeps your business in PCI scope, increasing risk and compliance costs.

Customer Discomfort

Customers are wary of sharing sensitive card details verbally, leading to stalled or incomplete payments.

High Call Handle Times

Agents must shift focus from support to payment collection, slowing resolution times and hurting customer experience.

Payment Errors and Chargebacks

Manual data entry from phone calls increases error rates and downstream disputes.

After-Hours Limitations

Without a secure self-service option, customers can’t complete payments outside of live support hours.

The Solution

Send a Secure Payment Link Mid-Call to Reduce PCI Scope and Improve CX

Authvia’s platform enables agents or IVR systems to trigger PCI-compliant payment links via text, RCS, or email during live calls. Customers complete payments on their own devices instantly, removing the business from PCI scope and freeing agents to focus on service.

How It Works:

Trigger Secure Payment Links

Agents or automated IVR prompts send a PCI-compliant payment link directly to the customer during a support interaction.

Customer Completes Payment Instantly

Customers click the link, complete payment on their device, and receive confirmation without sharing card details verbally.

Built-In Tokenization

All card information is tokenized and vaulted securely, reducing PCI scope and risk exposure.

Track Payments in Real-Time

Agents can see when payments are completed and issue receipts or continue service immediately.

Integrate with Existing Call Systems

Works with your current IVR or call center platform without complex implementation.

Results That Matter

Eliminate PCI scope

Reduce risk and lower compliance costs.

Shorten call times

Free agents from manual payment handling.

Boost customer trust:

Customers never share sensitive details verbally.

Enable 24/7 payments

IVR-triggered links give customers the flexibility to pay after hours.

Improve operational efficiency

Streamline call center workflows and reduce error rates.

Modernize Your Payments with Authvia

Faster transactions, higher conversions, and a seamless customer experience, all through the power of text.