USE CASE

Refund Disbursements

Streamline Refund Payouts with Secure, App-Free Messaging

THE CHALLENGE

Manual Refunds Create Delays, Errors, and Frustrated Customers

Processing refunds through traditional channels, manual ACH, mailed checks, or phone calls leads to slow turnaround times, high administrative overhead, and a poor customer experience. For businesses managing high refund volumes, this becomes a major bottleneck to satisfaction and compliance.

Delayed Refund Timelines

Manual approvals and batch processing stretch refund timelines to days or weeks.

Customer Frustration

Long waits, unclear status updates, and outdated refund methods reduce trust and satisfaction.

Operational Inefficiency

Back-office staff waste hours initiating, tracking, and reconciling refunds manually.

Security and Compliance Risk

Traditional refund flows can expose sensitive data or lack traceability.

THE SOLUTION

Refunds That Are as Simple as a Text

With Authvia, businesses can initiate and complete refund disbursements securely via SMS, RCS, or email, no app required. Customers receive and confirm refund details instantly, while businesses gain faster resolution and complete payment transparency.

How It Works:

Trigger Refund via Message

Send a secure, branded message to the customer notifying them of a refund and requesting confirmation or preferred refund method.

Customer Confirms Instantly

Customers verify receipt or confirm details with a simple reply or click, no need to call or log in.

Initiate Tokenized Refund

Funds are returned to the original payment method or a new one provided securely in the flow.

Track and Audit in Real-Time

Maintain a complete record of refund requests, approvals, and disbursements for audit readiness.

Reduce PCI Scope

All sensitive data is tokenized and processed through Authvia’s secure, PCI-compliant infrastructure.

Results That Matter

Faster Refund Resolution
Customers get their money back faster, often within hours instead of days.Suppliers get paid on time with less back-and-forth.

Fewer Support Calls
Messaging eliminates the need for customers to call in to ask about refund status.Smooth, timely payments reinforce supplier satisfaction and strengthen long-term partnerships.

Reduced Labor Cost
Automation removes the need for manual refund handling and tracking.

Improved Customer Experience
Refunds are frictionless, mobile-first, and fully transparent.

Modernize Your Payments with Authvia

Faster transactions, higher conversions, and a seamless customer experience, all through the power of text.