USE CASE

Refund Authorization Via Messaging

Streamline Refund Approvals and Eliminate Customer Friction

THE CHALLENGE

Refund Requests Are Slow and Cumbersome

Traditional refund authorization processes often require customers to call support, email forms, or log into portals, causing frustration and delays. For businesses, manual processing leads to longer resolution times, increased overhead, and lower customer satisfaction.

Lengthy Authorization Workflows

Multiple steps to approve and process refunds create unnecessary delays.

Customer Frustration

Requiring calls or portal logins for refunds increases friction and damages brand loyalty.

Higher Support Costs

Manual handling of refund requests burdens call centers and increases operational costs.

Limited Transparency

Customers are often left waiting for confirmation, reducing trust and satisfaction.

Compliance and Security Risks

Refunds managed via insecure channels risk PCI compliance breaches.

THE SOLUTION

Fast, Secure Refund Authorization Directly in the Conversation

Authvia’s TXT2PAY® technology enables businesses to authorize and process refunds securely through messaging channels customers already use (SMS, RCS, WhatsApp, and more). Customers receive instant confirmation and businesses eliminate manual processing delays.

How It Works:

Send Secure Refund Requests in Real-Time

Agents or automated workflows send a secure link to authorize or approve a refund.

Customer Confirms Instantly

The customer taps the link and authorizes the refund in seconds without leaving the messaging thread.

Maintain PCI-Compliant Security

Tokenized flows ensure sensitive data is never exposed during the process.

Automate Notifications and Confirmations

Both customers and internal teams receive immediate confirmation within the thread.

Integrate With Existing Systems

Authvia connects to your current CRM, payment gateway, and messaging platforms with minimal effort.

Results That Matter

Faster resolution times

Process refunds in minutes, not days.

Lower operational costs

Reduce call volume and manual intervention.

Increased customer satisfaction

Customers receive instant confirmation and clear communication.

Improved compliance

Secure tokenized flows reduce PCI exposure.

Stronger brand trust

Deliver a seamless, transparent refund experience.

Modernize Your Payments with Authvia

Faster transactions, higher conversions, and a seamless customer experience, all through the power of text.