USE CASE

Real-Time Payment Confirmation Messages

Reinforce Trust and Reduce Support Volume with Instant Payment Receipts

THE CHALLENGE

Uncertainty Around Payment Status Frustrates Customers

When customers don’t receive immediate confirmation after completing a payment, they often call support, assume a failure, or delay future payments, undermining satisfaction and increasing operational costs.

Unclear Payment Status

Customers are unsure if a transaction went through without a receipt or notification.

High Support Volume

Payment-related questions flood call centers and support inboxes.

Missed Follow-Up Opportunities

No confirmation means no chance to upsell, collect feedback, or reinforce brand trust.

Manual Confirmation Workflows

Staff must track and send confirmations manually, delaying response times.

THE SOLUTION

Instant, Automated Confirmations that Reassure Customers in Seconds

Authvia automatically sends real-time payment confirmations through the same secure messaging thread where the payment occurred. Whether via text, RCS, or email, customers get instant reassurance with every successful transaction, no app or portal required.

How It Works:

Instant Message Trigger

The moment a payment clears, the system sends a branded confirmation via the customer’s preferred channel.

Branded Receipt Messaging

Confirmation includes amount paid, transaction ID, date, and a thank-you message.

Seamless Follow-Up

Add optional links for surveys, account updates, or scheduling the next payment.

Fully Compliant and Secure

Messages are tokenized, encrypted, and automatically logged for compliance and reconciliation.

Results That Matter

Stronger Customer Confidence
Immediate confirmation builds trust and reduces payment anxiety.

Lower Support Burden
Fewer “Did my payment go through?” calls and emails.

Improved Customer Experience
Faster reassurance leads to higher satisfaction and retention.

Cross-Sell & Engagement Opportunities
Use the confirmation message to initiate loyalty, tip, or follow-up flows.

Modernize Your Payments with Authvia

Faster transactions, higher conversions, and a seamless customer experience, all through the power of text.