USE CASE

Real-Time Co-Pay Collection - Healthcare

Collect Patient Payments Instantly, Improve Cash Flow

THE CHALLENGE

Delayed Co-Pay Collection Drains Revenue and Staff Time

Healthcare providers often rely on manual, front-desk collection or post-visit billing to collect co-pays and patient balances. This leads to delayed payments, higher administrative costs, and increased bad debt when patients forget or fail to pay. Traditional methods like mailed statements and phone calls are slow, inconvenient, and expose your staff to PCI risks.

Slow Payment Collection

Mailed statements and post-visit billing delay cash flow and increase Days Sales Outstanding (DSO).

Front-Desk Bottlenecks

Collecting payments at check-in or check-out slows down patient flow and burdens staff.

Low Patient Engagement

Patients ignore paper bills or portal logins, resulting in payment delays or non-payment.

PCI & HIPAA Risks

Phone-based collections or manual card entry exposes sensitive payment and patient information.

Rising Administrative Costs

Staff time spent chasing co-pays increases overhead and reduces efficiency.

THE SOLUTION

Collect Co-Pays in Seconds via Text or QR Code

Authvia enables healthcare organizations to collect co-pays and patient balances instantly through SMS, RCS, or QR-based payment links. Patients receive a secure, tokenized link they can pay from their mobile device, no app, login, or manual processing required.

How It Works:

Send Real-Time Co-Pay Requests

Trigger a payment request at check-in, check-out, or post-visit via text or QR code on mailed statements or email.

Frictionless Mobile Payments

Patients pay instantly from their phone with a simple click, improving satisfaction and compliance.

Tokenized & Compliant Transactions

PCI-compliant, tokenized payments protect cardholder data; HIPAA-aware workflows maintain patient privacy.

Instant Confirmation & Receipts

Patients and staff receive immediate confirmation, allowing faster care delivery and reduced follow-up billing.

Seamless Integration

Works with EHR and billing platforms for real-time reconciliation and reporting.

Results That Matter

Accelerate cash flow

Reduce DSO and increase point-of-care revenue.

Lower administrative overhead

Free up staff from manual billing and follow-up calls.

Enhance patient experience

Deliver a fast, mobile-first way to pay without portals or apps.

Improve compliance

Protect sensitive data with tokenization and HIPAA-aware processes.

Increase collection rates

Engage patients instantly, reducing unpaid balances.

Modernize Your Payments with Authvia

Faster transactions, higher conversions, and a seamless customer experience, all through the power of text.