USE CASE

PCI-Compliant Payments From Call Centers

Transform Call Center Payments with Secure, App-Free Messaging

The Challenge

High PCI Exposure and Long Handle Times

Traditional call center payment collection requires agents to handle sensitive card data over the phone, creating PCI compliance risk and lengthening average handle times (AHT). Manual payment entry increases the risk of human error, fraud exposure, and frustrated customers who want faster, more secure options.

PCI Scope & Compliance Burden

Agents handling card data directly bring your entire call center into PCI scope, increasing cost and risk.

Lengthy Calls and Agent Inefficiency

Reading and entering card numbers drives up AHT and limits call throughput.

Fraud and Data Security Risk

Phone-based card collection is vulnerable to miskeying errors and potential data breaches.

Customer Friction

Repeating card numbers over the phone is slow, inconvenient, and can feel insecure to the customer

the solution

Remove Agents from PCI Scope with Secure Pay-by-Text

Authvia enables call center agents to trigger secure, tokenized payment links via SMS, RCS, or email, eliminating the need to handle card data verbally. Customers receive the link in real time, complete the payment from their phone, and confirm instantly, all while agents stay focused on service.

How It Works:

Agent-Initiated Payment Link

During a live call, agents trigger a one-time, tokenized payment link delivered via text or email.

Customer Pays Securely, in Seconds

Customers complete the payment on their mobile device or browser, with no app or portal required.

PCI-Compliant & Tokenized

Card data never enters your environment; transactions are fully PCI Level 1 compliant.

Real-Time Confirmation

Agents and customers receive instant payment confirmation, reducing post-call follow-ups.

Results That Matter

Reduced PCI scope

Lower compliance cost and audit burden by keeping agents out of card data flow.

Shorter handle times

Eliminate slow card entry and speed up payment completion.

Improved customer trust:

Offer a secure, modern alternative to phone-based card collection.

Higher payment completion rates

Make paying simple and frictionless during live interactions.

Modernize Your Payments with Authvia

Faster transactions, higher conversions, and a seamless customer experience, all through the power of text.