USE CASE

Payment Satisfaction Follow-Ups

Turn Every Payment into a CX Touchpoint with Smart, Timed Follow-Ups

The Challenge

Payment is Just the Start of the Customer Experience

Most businesses stop engaging after a payment is completed, missing a key opportunity to gather feedback, resolve issues early, and strengthen long-term relationships.

No Post-Payment Feedback Loop

Lack of structured follow-up means you don’t know how the experience went.

Missed Opportunities to Address Frustration

Unresolved issues can lead to churn, chargebacks, or negative reviews.

Inefficient Manual Survey Distribution

Teams struggle to send and manage post-payment feedback requests at scale.

Disconnected Customer Journey

Customers are often left waiting for confirmation, reducing trust and satisfaction.

the solution

Automated, Frictionless Follow-Ups That Keep Customers Engaged

Authvia enables businesses to automatically trigger satisfaction surveys or follow-up messages after a payment is completed, all in the same secure message thread. This proactive step strengthens loyalty, surfaces issues early, and helps inform service improvements.

How It Works:

Auto-Send Survey After Payment

Once a transaction is complete, trigger a quick thumbs-up/thumbs-down survey or CSAT form.

Stay in the Same Message Thread

No app or portal required, customers reply right in their original SMS or RCS thread.

Escalate Dissatisfaction Automatically

Negative responses can route directly to a support team or trigger a follow-up.

Capture and Analyze Feedback

View response trends, flag issues, and integrate feedback into CRM or support tools.

Results That Matter

Early Issue Detection
Fix problems before they lead to churn or disputes.

Higher CSAT & NPS Scores
Timely follow-ups drive better customer sentiment and response rates.

Actionable Insights
Direct feedback tied to real payment experiences fuels smarter service strategies.

Loyalty-Building Touchpoints
Show customers you care, right when it matters most, after they’ve paid.

Modernize Your Payments with Authvia

Faster transactions, higher conversions, and a seamless customer experience, all through the power of text.