USE CASE

Missed Payment Recovery

Recover Missed Payments Faster with Messaging-Based Automation

The Challenge

Traditional Follow-Up Methods Fail to Recapture Lost Revenue

When customers miss a payment, businesses often rely on email reminders, mailed notices, or phone calls that go unanswered. These outdated tactics lead to revenue leakage, higher Days Sales Outstanding (DSO), and strained customer relationships. Recovering missed payments quickly without damaging trust is critical.

Low Engagement from Email or Calls

Customers often ignore payment reminder emails or screen unknown numbers, reducing recovery rates.

Delayed Cash Flow

Chasing down missed payments manually eats up time and drags out receivables.

Compliance Risk

Improper handling of missed payment reminders can lead to violations of TCPA, FDCPA, or PCI regulations.

Customer Friction

Aggressive follow-ups can damage brand perception and reduce future retention.

the solution

Recover Revenue, Respectfully and Effectively, Through Text

Authvia’s secure messaging platform transforms the way businesses recover missed payments. With branded, PCI-compliant reminders sent via SMS, RCS, or email, you can re-engage customers in the channels they prefer without relying on call centers or paper invoices.

How It Works:

Automated Retry Messaging

Trigger branded reminders for missed payments with built-in logic for timing, frequency, and content.

Instant Pay Links

Include tokenized, one-tap links in each message so customers can pay immediately no apps, logins, or portals required.

Smart Escalation

Configure workflows to escalate based on customer behavior, payment status, or time elapsed.

Real-Time Visibility

Track open rates, clicks, payment completion, and customer responses through a centralized dashboard.

Results That Matter

Faster Recovery

Reduce time to recoup missed payments and accelerate cash flow.

Higher Conversion

Boost recovery rates with 4× higher engagement than email or IVR.

Reduced Admin Burden

Eliminate time-consuming phone outreach and paper mailers.

Improved CX

Reconnect with customers in a respectful, non-disruptive way that keeps them coming back.

Modernize Your Payments with Authvia

Faster transactions, higher conversions, and a seamless customer experience, all through the power of text.