USE CASE

Insurance Claim Payouts

The Challenge

Slow Payouts Undermine Trust and Operational Efficiency

Insurance companies and TPAs often face delays and friction when disbursing claim settlements. Manual checks, phone-based routing, or portal-based workflows create bottlenecks, frustrate claimants, and increase administrative overhead all while exposing sensitive data to risk.

Lengthy Disbursement Timelines

Checks and manual ACH processes delay resolution and increase support inquiries.

Inefficient Communication

Claimants are difficult to reach or slow to respond via traditional channels.

High Administrative Load

Manual coordination between claims, billing, and payment teams increases cost and error rates.

Data Security and Compliance Risk

Collecting bank account or card details over the phone or unsecured channels violates PCI and privacy regulations.

the solution

Fast, Compliant Claim Payments, right in the Message Thread

Authvia empowers insurers and TPAs to send secure, tokenized payout requests via SMS, RCS, or email, giving claimants a frictionless way to confirm disbursement details and receive funds quickly. Every message is PCI-compliant and audit-ready.

How It Works:

Send Secure Claim Payout Notification

Notify claimants of an approved payout using SMS or RCS, with a link to confirm banking details or preferred method.

Collect Payment Info Securely

Use Authvia’s patented text-to-pay workflow to securely capture bank details, card info, or wallet preferences, no phone calls or portals.

Disburse Funds with Confidence

Initiate payouts through your existing payment processor or banking partner, all while maintaining full compliance.

Maintain Visibility and Audit Trail

Track every message, confirmation, and payout for full operational and regulatory transparency.

Results That Matter

Faster Claim Resolution

Cut disbursement times from days to hours with messaging-based workflows.

Improved Customer Satisfaction

Offer claimants a modern, mobile-first experience they can trust and complete in seconds.

Reduced Admin Overhead

Automate disbursement steps, reduce calls and paperwork, and free up internal resources.

Compliant and Secure

Tokenized and encrypted flows ensure PCI and PII security, minimizing risk exposure.

Modernize Your Payments with Authvia

Faster transactions, higher conversions, and a seamless customer experience, all through the power of text.