USE CASE

In-Conversation Payment Requests

The Challenge

Payments Interrupt Conversations and Cause Drop-Offs

When customers have to leave a conversation. Whether it’s SMS, live chat, or a messaging app to complete a payment on another platform, friction increases and conversion drops. Businesses miss opportunities to close transactions in real-time, and customers become frustrated by app downloads, portals, or complex redirects.

Conversation Breaks Create Abandonment

Shifting customers away from the conversation to external portals or apps increases drop-off rates.

Complex Payment Processes

Multiple steps and credentials required for payment reduce completion rates and delay cash flow.

Lack of Real-Time Engagement

Without instant in-thread payments, customers lose momentum and may delay or avoid completing transactions.

Security Concerns

Manually sharing payment details through chat channels increases PCI exposure and customer hesitation.

Inconsistent Customer Experience

Fragmented interactions lead to lower satisfaction and brand trust.

the solution

Close Transactions Without Leaving the Conversation

Authvia’s patented TXT2PAY® technology allows businesses to send secure, PCI-compliant payment requests directly within the customer’s preferred messaging thread (SMS, RCS, WhatsApp, and more). Customers pay instantly, without logging into portals or downloading apps, creating a seamless and high-converting payment experience.

How It Works:

Trigger Payment Requests in Real-Time

Agents or automated workflows send a secure payment link right in the conversation.

Customer Pays Without Disruption

The payment opens in a secure mobile-friendly web view, and customers complete the payment in seconds.

Maintain Security and Compliance

All card data is tokenized and never passes through the chat platform, keeping businesses out of PCI scope.

Automate Receipts and Confirmations

Customers receive instant confirmation in the same conversation thread.

Integrate With Existing Messaging Tools

Authvia works with your current SMS, chat, or CRM systems, no need for complex integrations.

Results That Matter

Higher completion rates

Keep customers engaged until the transaction is complete.

Accelerated cash flow

Capture payments at the moment of intent.

Enhanced customer experience

Eliminate friction with app-free, portal-free payments.

Reduced PCI risk

Secure tokenized flows keep sensitive data out of chat channels.

Modernize Your Payments with Authvia

Faster transactions, higher conversions, and a seamless customer experience, all through the power of text.