USE CASE

Convenience Fee Acknowledgement

Simplify Fee Acceptance and Maintain Compliance in a Mobile-First Experience

The Challenge

Managing Convenience Fees Without Friction or Risk

Many businesses add convenience fees for credit card transactions, expedited services, or remote payments. Collecting these fees can create friction if customers are surprised or must sign additional paperwork. Manual processes not only slow down payments but also expose businesses to compliance risk if proper acknowledgement is not captured.

Friction in Payment Flow

Extra steps or manual acknowledgment can delay payments or lead to abandoned transactions.

Compliance and Documentation Gaps

Failing to capture clear consent for fees can create regulatory and chargeback risks.

Manual Effort for Staff

Teams spend time explaining fees, sending disclosures, or collecting signed documents.

Customer Frustration

Unexpected or poorly communicated fees lead to negative experiences and reduced trust.

the solution

Digital Consent and Payment in One Seamless Flow

Authvia streamlines convenience fee acknowledgment by embedding consent directly into a secure messaging workflow. Customers receive a branded SMS, RCS, or email link that outlines the fee, allows them to acknowledge instantly, and completes payment,all in one frictionless interaction.

How It Works:

Send Secure, Branded Payment Link

Include the convenience fee disclosure and payment details in a single mobile-first message.

Capture Instant Acknowledgement

Customers tap to confirm and proceed, creating a digital record of consent for compliance.

Tokenized, PCI-Compliant Processing

Protect sensitive data while maintaining adherence to PCI, card brand, and regulatory rules.

Optional Automation for Repeat Scenarios

Save time by automating acknowledgement for recurring scenarios like rental payments or service fees.

Results That Matter

Faster, frictionless payments

Customers approve fees and pay in seconds.

Improved compliance

Automatic digital record of fee acknowledgement reduces disputes.

Lower operational burden

Staff no longer chases manual confirmations or paperwork.

Enhanced customer trust

Clear, upfront communication prevents fee-related frustration.

Modernize Your Payments with Authvia

Faster transactions, higher conversions, and a seamless customer experience, all through the power of text.