USE CASE

Collections

The Challenge

Legacy Collection Tactics Don’t Work in a Mobile-First World

Traditional collections methods, voicemails, mailed letters, or outbound call campaigns, often fall short in today’s mobile-first world. Consumers are harder to reach, less responsive, and more skeptical of unfamiliar numbers or outdated payment channels.

Traditional Outreach Falls Flat

Low engagement rates from traditional outreach methods

Costly, Inefficient Collection Methods

High operational costs tied to outbound calls or mailed notices

Limited After-Hours Payment Options

Difficulties collecting payments outside of business hours

Risky Payment Handling Practices

Security and compliance concerns when handling payment info

Frustrating Customer Experiences

Poor customer experience leading to brand damage or churn

The Solution

Upgrade Your Collections Strategy with Secure Messaging-Based Payments

Authvia’s platform brings a modern, mobile-first approach to collections, letting you reach consumers where they already are: in their text messages. With PCI-compliant text-to-pay and omni-channel messaging, you make it easier and safer for customers to resolve balances, all while improving internal efficiency.

How It Works:

Send Pay-By-Text Prompts

Use SMS, RCS, or WhatsApp to notify customers of balances due and provide a seamless link to pay in seconds, no app, login, or IVR required.

Automate Smart Follow-Ups

Trigger reminders, escalations, or confirmations automatically based on response, behavior, or payment status.

Track Engagement in Real-Time

Monitor message delivery, click-through rates, payment attempts, and completion, all within one dashboard.

Maintain Compliance

Built-in opt-out handling, consent tracking, and secure tokenized payments keep you protected.

Integrate with Existing Tools

No need to rip and replace, Authvia works with your current CRM, collections platform, and payment processor.

Why Businesses Are Adopting Text-Based Online Payments

Faster collections
Reduce days sales outstanding (DSO) and resolve debts sooner.

Lower cost-to-collect
Automate outreach and reduce call center dependency.

Higher response rates
Reach customers on the channel they’re most likely to engage with.

Improved experience
Offer a respectful, user-friendly alternative to aggressive collection tactics.

Modernize Your Payments with Authvia

Faster transactions, higher conversions, and a seamless customer experience, all through the power of text.