USE CASE

Add / Update Card on File

Keep Customer Payment Info Current Without Friction

The Challenge

Expired Cards and Manual Updates Slow Down Revenue

Managing cards on file can be a hassle for both customers and businesses. Expired or outdated cards lead to failed payments, delayed revenue, and frustrating outreach campaigns. Traditional methods, phone calls, emails, and portals are slow, inconvenient, and increase PCI exposure.

High Payment Failure Rates

Expired or outdated cards result in missed or delayed payments.

Manual and Time-Consuming Updates

Staff spend hours chasing customers to update their payment info.

Customer Friction

Requiring calls or portal logins causes drop-off and delays in updating cards.

PCI Compliance Risks

Phone-based or emailed card updates put businesses at risk for data breaches.

Revenue Leakage

Recurring revenue is interrupted, impacting cash flow and subscription continuity.

the solution

Tokenized, Secure Card Updates via Messaging

Authvia enables businesses to request new or updated card details directly through SMS, RCS, or WhatsApp. Customers can securely add or replace their card in seconds, without logging into a portal or sharing sensitive information over the phone.

How It Works:

Trigger a Secure Update Request

Send customers a branded, PCI-compliant link to update their card on file.

Frictionless Mobile Experience

Customers complete the update in seconds on their mobile device, no app or portal required.

Real-Time Confirmation

Both you and your customer receive instant confirmation when the update is complete.

Seamless Integration

Works with your existing gateway and CRM to ensure continuous payment processing.

Results That Matter

Fewer payment failures

Keep recurring payments on schedule.

Faster cash flow

Reduce revenue delays caused by expired cards.

Improved customer experience

Make updating cards as easy as replying to a text.

Reduced compliance risk

Tokenized flows remove PCI exposure for your team.

Modernize Your Payments with Authvia

Faster transactions, higher conversions, and a seamless customer experience, all through the power of text.