USE CASE

Account Reactivation Payments

THE CHALLENGE

Lost Revenue from Dormant or Suspended Accounts

Whether due to missed payments, expired billing methods, or lapsed subscriptions, inactive accounts represent a major source of unrealized revenue. Reactivating these customers without friction or frustration, requires a better approach than email blasts or costly call campaigns.

Low Conversion from Email Re-Engagement

Traditional reactivation emails often go unread or end up in spam folders.

Clunky Reactivation Flows

Asking customers to log in, update card info, and reauthorize can result in abandonment.

Compliance and Security Risks

Handling payment updates or consents manually increases exposure to PCI and privacy violations.

Poor Visibility

Lack of insight into who’s responding to outreach or completing reactivation adds operational strain.

THE SOLUTION

Turn Lapsed Users into Paying Customers, all via Messaging

Authvia’s conversational payment flows make reactivation simple and secure. With branded, mobile-friendly payment prompts delivered by text, email, or RCS, customers can bring their accounts current in seconds with no app, no login, no hassle.

How It Works:

Automated Outreach to Dormant Accounts

Trigger campaigns that reach out to inactive or suspended accounts with customized payment requests.

One-Tap Reactivation Payments

Customers receive a secure, tokenized payment link. click, pay, and they’re reactivated.

Update Card on File in Conversation

Capture new or updated card data securely within the message thread using tokenized workflows.

Optional Consent Recollection

Reconfirm terms or recurring billing authorization with a simple “Reply YES to resume” style flow.

Results That Matter

Faster Reactivations

Customers return to service instantly, no forms, no portals.

Higher Conversion Rates

Messaging drives 4× more engagement than email.

Lower Churn

Reduce long-term attrition with seamless return paths.

Fewer Support Calls

Let customers self-serve reactivation without involving a live agent.

Modernize Your Payments with Authvia

Faster transactions, higher conversions, and a seamless customer experience, all through the power of text.