SUCCESS STORY
At the height of the pandemic, Mt. Carmel, a pharmacy in New York, needed a safer and more efficient way to manage prescription payments and increased appointment interest in the COVID-19 vaccine. With only five staff members, Mt. Carmel faced two major challenges:
- Staff couldn’t keep up with the 1,200 daily vaccine appointment calls
- Most customers paid via check or cash, putting employees at risk of contact exposure
So, we introduced our contactless TXT2PAY® solution via Zipwhip to make prescription payments and vaccine appointment booking far safer and more efficient.
“We were receiving in this tiny, little corner drug store in The Bronx, New York 1,200 phone calls a day. You don’t have enough staff at a place like this to manage that kind of call volume. So, our business has definitely been transformed with Zipwhip and TXT2PAY®.”
Armand Paganelli (Center) CFO, Mt. Carmel Pharmacy & Surgicals
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