CALL CENTER SOLUTIONS

Accelerate Payments & Resolutions in Every Call

Your agents are on the front lines of customer communication. With Authvia, they can do more than answer questions, they can resolve balances, collect payments, and engage customers in real time, all within the same conversation.

1st party collections

A Better Way to Engage and Collect

Call centers need fast resolutions and frictionless experiences. Authvia empowers agents to request secure, PCI-compliant payments via SMS, RCS, email, or voice, reducing hold times, errors, and call drop-offs.

Send Pay-by-Text Links Mid Call

Collect secure payments instantly, no need to transfer calls or switch systems.

Integrate With IVR Flows

Route customers from automated phone menus to secure, frictionless payment options via SMS, RCS, or email.

Automate Follow-Ups and Reminders

Trigger proactive messaging when calls go unanswered or accounts become overdue.

Boost First Call Resolution (FCR)

Empower agents to close the loop with payment while the customer is still on the line.

Reduce Average Handle Time (AHT)

Eliminate manual steps by sending secure payment requests directly to customers’ devices.

Keep Card Data Off Your Systems

Stay PCI-compliant and reduce liability with tokenized, out-of-band payments.

How Call Centers Benefit

Increase collections per call and reduce call transfers.

Improve FCR and customer satisfaction.

Lower AHT and overall operational costs.

Ensure PCI compliance and reduce risk exposure.

Automate post-call follow-up and engagement.

call center payments

Who Uses Authvia For Call Centers

Customer Service Centers

Healthcare Call Centers

Financial Services Call Centers

Insurance & Claim Teams

Utility Billing Support Teams

Turn Conversations into Conversions

Authvia empowers your agents to not just resolve calls but to complete the transaction, speed up the outcome, and leave the customer with a better experience.

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