Zipwhip

Zip Whip Logo
Zipwhip saw the opportunity to provide more value to their clients by offering Authvia as an integrated system to their platform.

Summary

 Zipwhip is the leading business text software in North America accredited with empowering more than 30,000 businesses to use SMS as an effective channel to connect with customers and accelerate growth. Spearheading the charge on CPaaS by combining the modern consumer’s preferred choice of communication (texting) with payment solutions, Zipwhip has text-enabled more than 5 million landline and toll-free phone numbers and continues to help businesses reach their customers instantly and directly. Their implementation process is fast and seamless, allowing businesses to text-enable their landlines within minutes and integrate business texting into their existing workflows through Zipwhip’s ready-to-use software or customizable APIs.
ZipWhip2

“When you send a TXT2PAY request, your customer only needs their mobile device to complete the payment and they do it through their native texting app. Our thousands of customers nationwide have found that texting increases engagement and expedites interactions, and now it's directly adding revenue as well.”

John Lauer

- Chief Executive Officer of Zipwhip

Industry:
Software & Tech Services

Headquarters:
Seattle, Washington, United States

Employees:
295

Website:
https://www.zipwhip.com/

Challenge :

Zipwhip’s mission is to text-enable every business in North America with Zipwhip software. When they first approached us,they were looking to expand their offering and truly offer a full-service suite of texting products.

Solution:

In August 2020, Zipwhip and Authvia partnered to share text based payments with Zipwhip clients. TXT2PAY for Zipwhip, powered by Authvia, allows businesses to use any mobile or desktop device to receive credit and debit card payments without the need for a terminal or point-of-sale system, and allows customers to provide those payments without leaving their texting app. Consumers are able to make payments by simply texting back a four digit code in response to payment requests, drastically reducing the time and effort required to pay. Additionally, TXT2PAY allows consumers to store multiple debit and credit cards within the Authvia wallet, adding flexibility and convenience to future purchases. Authvia’s industry-leading security measures also shield Zipwhip customers and consumers from PCI DSS (Payment Card Industry Data Security Standards) compliance risk, by ensuring sensitive card and account data is completely protected.

Results:
  • Zipwhip client value increased by 250%
  • Improved client satisfaction
  • Industry leader in innovation
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